Category Archives: Expectations

The customer is always . . .

Posted on August 16, 2012 by David

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading →

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

Do you communicate success?

Posted on February 8, 2012 by David

Do you spell it out? Literally? How about posting a note on the wall? Is it common sense to have to make a poster of expectations? Yeah. It really is a good idea. 🙂 Tweet

Posted in Common Sense, Communicate, Expectations, Success | 4 Comments

What do you expect?

Posted on April 15, 2011 by David

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading →

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment

What one degree can do

Posted on July 10, 2010 by David

How far do you think one degree can take you? Are you thinking this? Or maybe something like this? But here is what I’m talking about. One degree. The difference between having hot water and boiling water. That’s the difference … Continue reading →

Posted in 212, Expectations, Motivation, One degree, Power, Steam, Train | 3 Comments