Category Archives: Great Service

A new normal

Posted on December 21, 2011 by David

I believe in a new normal. While commenting on a friend’s blog I realized that we are part of a tribe that no longer accepts the current status quo as the norm. The belief that we all can do better, … Continue reading →

Posted in Attitude, Challenge, Difference, Great Service, Impactful, Incredibly different, Jeff Noel, Noticeable, Passion | Tagged , , | 3 Comments

National Customer Service Week

Posted on October 4, 2011 by David

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading →

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments

I don’t know

Posted on November 5, 2010 by David

Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading →

Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question | Comments Off on I don’t know

Good Service vs. Great Service

Posted on October 20, 2010 by David

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading →

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments