Category Archives: Learn

Zoinks – an endless cycle

The body has something foreign that needs to be gone. So you take a foreign substance (chemo) to eradicate the foreign object (cancer) and it causes havoc. Thank God for modern medicine. It can be a vicious cycle. Wouldn’t it … Continue reading

Posted in Hard Work, Innovation, Learn, Moving on | Comments Off on Zoinks – an endless cycle

It’s the service not the food

Not only were we being trained to be better leaders we also received broad instructions on what to do with it. So it was up to us to figure it out. Fold the placards, place them on each table. Then … Continue reading

Posted in It's All About the Customer, Learn, Love Your Job, Serve, Service, Thankful, Wow | 6 Comments

More is more

As a leader, you have a choice. You can lead by force or you can lead by inspiration. You can tell your followers what to do. Or you can show them how to do it. “If your actions inspire others … Continue reading

Posted in Dreams, Inspiration, Leader, Learn | 2 Comments

Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz? How can a make believe world about a place located on the other side of a rainbow relate to customer service? It’s pretty easy. If you’re a bank teller, an auto assembly … Continue reading

Posted in Brain, Common Sense, Courage, Heart, Learn | 4 Comments

We are all insane

Heard someone say this recently. It is so revealing. “Insanity is doing the same thing over and over and over again and expecting different results.” How often do we find ourselves going through the same motions, stuck in the same … Continue reading

Posted in Insane, Learn, Routine | Comments Off on We are all insane