Category Archives: Lee Cockerell

Put your thinking cap on

Posted on May 2, 2012 by David

Do you have a special place where you go for inspiration? Besides the Bible, do you have a favorite book, video, blog, etc., that you can count on for your daily motivation? Disney is more than theme parks, restaurants and elaborate … Continue reading →

Posted in Disney Institute, Impossible, Innovation, Inspiration, It's All About the Customer, Jeff Noel, Lee Cockerell, Service | 5 Comments

How do you lead?

Posted on April 14, 2012 by David

By example or by force? Here’s what I want you to do or here’s how to do it? Leadership isn’t always about getting things done. Give your people the tools they need to succeed. Need more leadership advice? Please go … Continue reading →

Posted in Disney Institute, Disney's Approach to Leadership Excellence, Leadership, Lee Cockerell, Success | 2 Comments

Inspirational Leadership

Posted on June 6, 2011 by David

Following an epic family vacation to Walt Disney World, I wanted to learn all I could about the level of world class service offered at Disney. My search led me to a book “Creating Magic: 10 Common Sense Leadership Strategies … Continue reading →

Posted in Disney Institute, Leadership, Lee Cockerell | 4 Comments

What do you expect?

Posted on April 15, 2011 by David

As a business owner, what do you expect from your customer? As a customer, what do you expect from a business? At some time, we all are a customer of someone. Thanks to Lee Cockerell, former Executive Vice President of … Continue reading →

Posted in Expectations, Leadership, Lee Cockerell | 1 Comment