Category Archives: Listen

EILNST

EILNST In that order the letters do not appear to spell anything. Rearrange them and you get the word LISTEN. An often underused talent, I believe we have two ears and only one mouth for a reason. “The word ‘listen’ … Continue reading

Posted in Listen, Simplicity | Leave a comment

Before you leave

Target House. . . an apartment style building built by Target for families of children whose treatment at St. Jude Children’s Research Hospital is scheduled to last longer than 3 months. Each apartment is fully furnished. Other amenities include: Free … Continue reading

Posted in Bottom Line, Customer for Life, Dedication, Extra Mile, Home, Listen, Needs | Leave a comment

Good Service vs. Great Service

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments

Curb Service

When you mention the words “curb service” what comes to mind? Depending on when you grew up you might be familiar with some of the old-fashioned drive in diners that dotted the highways and byways throughout the country. Most small … Continue reading

Posted in Customer Service, Guest, Listen, Smile, Thank | Leave a comment