Category Archives: Perfect

In a perfect world . . .

Posted on February 10, 2011 by David

. . . there would be no need for this blog. There would be no need to remind you that customer service is about the customer and not about your business, your products, you. But this isn’t a perfect world. Not … Continue reading →

Posted in allforthecustomer.com, Customer Service, Disney Institute, Perfect | 2 Comments

The Perfect Lunch

Posted on September 17, 2010 by David

As part of my Disney Institute course on Quality Service, one of the lessons was devoted to Setting and how it is used as a delivery system within the framework Disney uses for their exceptional service. As one of the … Continue reading →

Posted in Design, Disney Institute, Imperfect, Perception, Perfect, Quality Service, Setting | 8 Comments