Category Archives: Phone call

A month of Innovation – Day 21

Posted on May 21, 2011 by David

“I’d rather entertain and hope that people learn, than teach and hope that people are entertained.” —Walt Disney When I call a business/store/restaurant/other company, I want to know who I’m talking to. Do you have a script or a greeting … Continue reading →

Posted in Customer, Guest, Inspiration, Phone call, Vision, Walter Elias Disney | 3 Comments

Thanks for calling

Posted on July 18, 2010 by David

Okay. So it seems that I’m on this telephone theme lately. A regular guest came by the other day while I was at another store. We were out of his product. Our employee took down his information and told him … Continue reading →

Posted in Customer for Life, Phone call, Positive, Service | Comments Off on Thanks for calling