Category Archives: Resolution

If you’re happy and you know it . . .

Posted on January 3, 2012 by David

Did you dread going back to work today after a long weekend where most people are focused on making a change? Starting each morning with gratitude . . . an attitude of gratitude, no matter the circumstances, can spill over … Continue reading →

Posted in Attitude, Grateful, Love Your Job, Resolution | 4 Comments

Resolutions = change

Posted on January 2, 2012 by David

In order for resolutions to work there has to be a change. And bringing a resolution to its completion requires a change. A farmer plants a seed, nurtures it with water, sunshine and occasionally provides food for it in order … Continue reading →

Posted in Dreams, Focus, Goals, Resolution | Comments Off on Resolutions = change

Who is responsible?

Posted on September 15, 2010 by David

You are a manager. Good! You are working the front line. Great! A customer comes in. Wonderful! They want to see you. Sweet! They don’t look happy. Uh-oh! They want to lodge a complaint about one of your employees. Rats! … Continue reading →

Posted in Complaint, Customer Service, Front Line, Manager, Resolution, Responsible | 3 Comments