Category Archives: Respond


Surprised. Sad. Sorry. Emotions we all experience when faced with adversity. How would you handle a surprise that is life changing? Tweet

Posted in Adjustments, Respond, Starting Over | 2 Comments

Good Service vs. Great Service

The Disney Institute recently put out this request on Twitter and Facebook. “In a word or two, reply to tell us what you think distinguishes good service from great service.”Here are some of the responses received from around the world: Great … Continue reading

Posted in Attention to Detail, Commitment, Disney Institute, Exceed Expectations, Facebook, Good Service, Great Service, Listen, Passion, Respond, Serve, Sincerity, Twitter | 2 Comments