Occasionally, I depart from the norm of talking about customer service when something profound strikes me.
Today is one of those days.
Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen told us a story about an accident she had as a child. She cries almost every day.
Now she’s looking forward to the day when she won’t cry anymore.
Me too, Carmen. Me too. 🙂Tweet