Monthly Archives: March 2011

Offer better service

Posted on March 6, 2011 by David

On the way to soccer practice the other night, I passed by a bank that had this sign out front. “We offer service to meet your goals, not ours.” IF that is a true statement, then they would be the … Continue reading →

Posted in 31 Day Challenge, Customer Centric, Goals | 6 Comments

Don’t just do busy work

Posted on March 5, 2011 by David

May I have a moment of your time? Are you too busy to read for just a few seconds? Most of these posts take less than a minute of your time. Most of your customers only want a moment of … Continue reading →

Posted in 31 Day Challenge, Customer Centric, Difference, Worker | 4 Comments

How can you make your competitors jealous?

Posted on March 4, 2011 by David

DO YOU SEE RED? Had a customer shopping with us today. He knew what he wanted so he just stood at the counter and gave us his list. After we got it all for him, he shared a nice revelation … Continue reading →

Posted in 31 Day Challenge, Bottom Line, Brand Loyalty, Quality | Tagged , , | 2 Comments

Correction

Posted on March 3, 2011 by David

“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading →

Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training | 5 Comments

What are you giving away today?

Posted on March 2, 2011 by David

When was the last time you bought a book? Wait, it’s 2011. Sorry to be so outdated. When was the last time you downloaded a book in electronic form to your e-reader of choice? Was it from a best-selling author? … Continue reading →

Posted in 31 Day Challenge, Change, Free, Impactful, Incredibly different, Linchpin, Seth Godin | 6 Comments