Category Archives: Customer Service

Are we spoiled?

Posted on September 3, 2014 by David

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading →

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Comments Off on Are we spoiled?

How to make your service legendary

Posted on December 8, 2011 by David

My son got a Kindle for Christmas last year. He has always been a great reader and the Kindle has helped his love of reading mature. A few weeks ago we found his Kindle looking like this. A quick web … Continue reading →

Posted in Customer Service, Exceed Expectations, Performance | 3 Comments

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

Conversation Conservative

Posted on October 5, 2011 by David

Do you talk about conservation? In other words, are you having a conversation about conservation? Or are you doing something about it? On our recent trip to the Walt Disney World, we stayed at the beautiful Animal Kingdom Lodge. One … Continue reading →

Posted in Animal Kingdom Lodge, Basics, Cast Member, Customer Service, Disney, Exceed Expectations, Guest, Impactful, Pin, Relationship, Service | 3 Comments

National Customer Service Week

Posted on October 4, 2011 by David

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading →

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments