Category Archives: Process

If pro is the opposite of con, is progress . . .

Posted on March 17, 2012 by David

What needs to change? You have the right people in place. They are positive, energetic, and they operate in a safe manner. You’ve picked the right location for your business. Whether you are moving into a new neighborhood or revitalizing … Continue reading →

Posted in Disney Institute, Process, Quality Service | Comments Off on If pro is the opposite of con, is progress . . .

They had my back

Posted on October 17, 2011 by David

Dinner reservations? Check Babysitter coordinated? Check Flowers? Oops . . . That’s okay. The restaurant had my back. It’s the level of service they are known for. Yeah, the food is mighty awesome too. But our server (Steven was great!), … Continue reading →

Posted in Attention to Detail, Cast Member, Customer Service, Disney Institute, Process, Quality Service, Setting, Word of Mouth | 2 Comments

Results May Vary

Posted on November 12, 2010 by David

On the heels of yesterday’s post (Some Restrictions May Apply) is today’s post, Results May Vary. You can’t use the same approach for each customer because no two customers are alike. The same can be said of your employees. No … Continue reading →

Posted in Disney, Disney Institute, Guestology, Process, Results, Variety | Comments Off on Results May Vary