Category Archives: Uncategorized

Not available in all areas

Have you ever seen an advertisement for a new product only to be disappointed to find out it’s already out of stock once you got to the store? I’m not talking about the bait and switch tactics some retailers use … Continue reading

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Post Script

As this blog has developed over the last 9 months, I’ve posted on an irregular basis. I am working on getting new posts out on Mondays, Wednesdays and Fridays. Thanks for your feedback publicly on the blog and privately to … Continue reading

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How important is that phone call?

A customer walked in to my store the other day asking what seemed to be pretty basic questions. I really didn’t give any consideration to the fact that she was testing me. After several minutes of questioning, I find out … Continue reading

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VIP Treatment

How regular is your routine? Is it so regular that when you look back, the rut is so deep you are in fear of violating some OSHA code for not supporting the walls around your dig site? Sure, we have … Continue reading

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Who did you meet today?

Who did you meet today? I met a guy picking up trash. I recently attended some training with the Disney Institute. I was part of their Quality Service program at the Walt Disney World Resort. One of our field experiences … Continue reading

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