Category Archives: Uncategorized

Hopefully, we would never put a sign up in our stores barring anyone from entering. but because of the level of service, or lack thereof, a lot of establishments do just that. They are saying “Keep Out” or “you’re not … Continue reading →

Guest Experience vs. Customer Service. How do you make your “customers” feel like invited guests? I can’t do this justice. Read this blog to see what he has to say about it. He’s a better writer than I am anyway. … Continue reading →

Albert Einstein (1879-1955) was well known in the science world for his work in physics, specifically in the work of relativity. He received the 1921 Nobel Prize in Physics. So, I am sure most of you are asking why I … Continue reading →

“Time is all you have. And you may find one day that you have less than you think.” The Last Lecture by Dr. Randy Pausch I finished reading “The Last Lecture” recently. It is a wonderful book about achieving childhood … Continue reading →

What will they think of next? It was time for a haircut. I usually go to the same person at the same place and get the same haircut. I was at a different store recently and didn’t have the number … Continue reading →