They are not mutually exclusive terms. On the contrary. They are forever linked.
There is a biblical story in the book of John, chapter 13. The end of Jesus’ life on earth was approaching and he knew it. But his disciples still didn’t quite understand all that was going on and just how soon the crucifixion would take place.
It was just before Passover and Jesus was eating a meal with his disciples. During the meal he got up and proceeded to wash his disciples’ feet. Peter, in his naive way, asked for his head and his hands to be washed. Jesus asked if he really understood what he was doing. He said I’ve washed your feet now you go do the same for someone else. The disciples referred to him as Teacher and Lord yet he was doing the work of a servant.
As you approach your day today, and tomorrow, and the day after that, and so on, be the kind of leader that washes the feet of your followers. The people in your organization won’t care much about you until they know how much you care about them. That’s paraphrased from the original quote. But you get the idea, right?
Be a leader by being a servant.
Where is this source of strength and determination?
Strength. Determination. Hard work. Believing in yourself.
Some of these may be foreign words. Is there a store where you can buy these? What about a course that’s offered at a local community college?
I believe we learn these traits from watching others and leaning on our family and friends. Do not under estimate the power that comes from being a friend/mentor/source of strength to someone in need.
No holes in their service delivery.
We all have them. Some good, some not so good.
Experience is a great teacher. And recently, my family had a good one.
Some people go through their experiences without a second thought. Others look for the hidden agenda, skeptical of the motives of those running the show.
Me? I like to study and watch to see if I can learn why certain companies/businesses do what they do. Without looking up their company history, I make a judgement call about their culture based on my experience. It’s a fair assessment even though no company is immune to service blips from time to time.
Is that really fair you ask? Yep. “You never get a second chance to make a first impression.” An internet search attributes this to either Oscar Wilde or Will Rogers. Either way, it’s a great philosophy. If the first impression is worthy of your time/money/loyalty, then there usually is a second/third/infinite visit.
Come on. You can do it!
There are certain skills you can take with you no matter where you are. And they are easy to come by.
No specialized training.
No expensive books to buy.
No boring lectures to listen to (except this one).
We all have a pet peeve on the list above. I see mine. Do you see yours? Do you see what you would like for others to be?
If you haven’t already, make this a part of your skill set. I’m already working on all of them.
How long does it take for something to become a habit – good or bad?
Excellence is defined as the quality of being outstanding or extremely good.
Excellence surpasses ordinary standards. And on the heels of yesterday’s post, excellence doesn’t hold back.
Make excellence a habit.