Just the basics please

Certainly not perfect but they set a very high standard.

Certainly not perfect but they set a very high standard.

If you are in the widget business, are you making them or just selling them? Are you the shipper? Do you handle returns?

Are you the company that makes the boxes the widgets are shipped in?

Whatever your role may be, you should understand that the training for your job isn’t a one time thing. It’s an ongoing process of training, evaluating, retooling and retraining.

One key element of training is communicating your company’s culture. Disney is an industry leader in this area. From the design of their Casting Center, Disney establishes the importance of their culture from the beginning. They even extend the show business perception, hiring for roles in a production, not people for jobs.

So when you are hiring for your business, be up front about your heritage and traditions. Let your applicants know your values and quality standards. Empower your recruits to make a difference in the lives of your customers all while supporting your company’s culture.

“At Disney, we operate on a first-name basis. We go about our work in a businesslike way, but we feel that work can be fun and that we can all be friendly and cheerful while we are doing the things we are assigned to do. We believe that everyone in our organization is important.” Walt Disney (1901-1966)


Posted in Cast Member, Culture | Leave a comment

Talent vs. Effort

How do we get everyone to do their best?

My blog. My rules. I use this forum for my selfish purposes. I am grateful for those of you who stop by, take a look and leave a comment. I love you no less if you don’t comment. So I’m not just fishing for feedback. It is welcomed and encouraged but not necessary. 🙂

So here goes. My apologies and prayers if any of this hits home with you.


What does that word mean? It gets bantered around at the water cooler and in social media circles and while waiting in line to pick up our kids after school in the carpool lot. So just who are they?

Millennials (according to millennialmarketing.com):

  • Were born between 1977 and 2000
  • Make up about 25% of the US population
  • Make approximately $1,000,000,000,000 in discretionary purchases (that’s 1 trillion)
  • 37% say they will make a purchase to support a cause even if it means paying more for an item.
  • Are 2.5x more likely to be early adopters of technology if it’s “cool”
  • 80% want to brands to entertain them, yet only 40% want to participate in their creation

So why are they getting a bad rap? Well, they show up late (if they show up at all). Constantly. They dress weird. And I know weird. They are “Entitled, lazy, narcisstic and addicted to social media” according to CNBC.

From the best of my research, I see that Walt DisneyWorld employs over 70,000 cast members in the state of Florida who fit in the above descriptoin. You don’t think they have issues with millennials? They most certainly do. But they have created and developed and evaluated and recalculated a culture that deals with the issues rather than lower their standards (a phrase I have used recently that made me shudder).

You can take the most talented person on your team and give them the greatest role in your organzation. But if they do not put forth the effort to be successful, that talent is a wasted line on a resume.

“You can dream, create, design, and build the most wonderful place in the world, but it requires people to make the dream a reality.” Walt Disney

Stay tuned!

Posted in Culture, Standards, Teaching, Training, Vision, Walt Disney | Leave a comment

My own dark clouds

Endless cycle

Endless cycle

I didn’t realize just how foretelling my last post would be. I was experiencing my own dark clouds and through a series of unfortunate events, I allowed my brain to take over and went through a period of depression and anxiety.

There are still some dark days and moments, but they are getting fewer and farther between occurrences.

What I have learned during this time is valuable. There are a lot of things outside our control and we have to learn to let them go. It could be toxic foods for a diabetic. It could be toxic friends in our daily relationships. It could be a toxic job that is aging us way faster than normal due to stress. Whatever the reason, the longer we allow the negativity to occupy space in our head is more time and space that is not allowed to focus on things that bring us joy and happiness.

And peace. I hope your day is filled with peace.

Posted in Anxiety | 9 Comments

Dark clouds on the horizon

Help me with a little experiment. 

From where you’re currently standing, can you see the horizon? 

If you can, what do you see? If you can’t, what do you see?

Is our view of what is on the horizon preventing us from taking the next step in fulfilling our dreams? 

Posted in Dreams, Faith | 1 Comment

Servant Leadership

Leadership ServantThey are not mutually exclusive terms. On the contrary. They are forever linked.

There is a biblical story in the book of John, chapter 13. The end of Jesus’ life on earth was approaching and he knew it. But his disciples still didn’t quite understand all that was going on and just how soon the crucifixion would take place.

It was just before Passover and Jesus was eating a meal with his disciples. During the meal he got up and proceeded to wash his disciples’ feet. Peter, in his naive way, asked for his head and his hands to be washed. Jesus asked if he really understood what he was doing. He said I’ve washed your feet now you go do the same for someone else. The disciples referred to him as Teacher and Lord yet he was doing the work of a servant.

As you approach your day today, and tomorrow, and the day after that, and so on, be the kind of leader that washes the feet of your followers. The people in your organization won’t care much about you until they know how much you care about them. That’s paraphrased from the original quote. But you get the idea, right?

Be a leader by being a servant.

Posted in Leadership, Serve | 1 Comment