Just be . . .


Just lead.

Just lead.

So the to-do list might be full of 17 things to do but you only have 28,800 seconds to get them done.

Maybe this is a chance to simplify the list.

Here are some choices:

1. Be thankful.
1. Lead.
1. Be awesome.
1. Serve.
1. Grow.
1. Love.
1. Change.
1. Educate.
1. Celebrate.
1. Motivate.
1. Choose.

You make the choice. Then go!

Posted in Celebrate, Change, Choices, Education, Growth, Love, Motivation | Leave a comment

Help me remember

20140328-092824.jpgIt’s the same thing as don’t let me forget.

In place of a negative connotation, it asks for help instead of barking out a command.

We can use it to build a sense of inclusion and teamwork rather than pressuring someone with a sense of failure if they don’t perform the task.

Inclusion is characterized by open communication, creativity and transparency. So soliciting the help of a team member is a big step toward accomplishing goals through a collaborative environment.

Wars are not won by the work of individuals.

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishment toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” Andrew Carnegie (1835-1919)

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Are we spoiled?

Certainly not perfect but they set a very high standard.

Certainly not perfect but they set a very high standard.

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple.

What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that are unrealistic? Or has the standard for good service eroded over the years?

Most of us know what an acceptable level of service is. I mean more than good. You can offer great prices unlike your competitor. But unless you find ways to bring that customer back, it might take a while before you become profitable.

The foundation of good service is establishing a relationship. And as a part of that relationship, you may have to give away something for free . . . information, a smile, a coupon to invite them back. Make an extra effort. Don’t just point to where an item is located. Lead the customer to the spot and pick up the item off the shelf. Always be helpful, courteous and knowledgeable.

In other words, you become the one that is spoiling your customers.

Offer full service . . . service . . . at self-serve prices. :)

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Leave a comment

Early bird gets . . .

Time's a waisting. So much can be done.

Time’s a wasting. So much can be done.

We have all heard the adage “early bird gets the worm.”

Here’s a good question for you. Do you know what time it is? Are you in tune with your to-do list so much that if the sun shines on your day and you’re not up you’re already behind?

That was a long sentence. Let me rephrase it the way a good friend does.

“The work day begins the night before.” Jeff Noel – Passionista

Posted in Passion, Planning, Worker | 4 Comments

Being human

We make mistakes. And we can learn from them.

We make mistakes. And we can learn from them.

It’s the only species we can imitate perfectly.

And when we do that, we fail.


“Nobody can go back and start a new beginning, but anyone can start today and make a new ending.”- Maria Robinson


Posted in Commitment, Learning, Maturity, Mistake | 3 Comments


Am I being silent or trying to listen?

Am I being silent or trying to listen?


In that order the letters do not appear to spell anything.

Rearrange them and you get the word LISTEN.

An often underused talent, I believe we have two ears and only one mouth for a reason.

“The word ‘listen’ has the same letters as the word ‘silent’.” Alfred Brendel

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What is my responsibility?

You can't buy your way out of responsibility.

You can’t buy your way out of responsibility.

Leader. Manager. Front line team member.

What is my responsibility?


Customers, inventory, service.

Integrity. You’re responsible even when the boss isn’t around.

Don’t be fake. Be genuine. The imitators and hucksters will be weeded out.

Posted in Integrity, Responsibility | Leave a comment