Category Archives: Complain

How to complain effectively

Posted on February 14, 2012 by David

A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading →

Posted in Acknowledge, Complain | 2 Comments

10-80-10 – Can’t we all get along?

Posted on January 20, 2012 by David

For those who are mathematically challenged, that adds up to 100. A quick internet check shows a few theories of the 10-80-10 rule. Today’s post deals with how your employees get along and affect your business. The first 10% are … Continue reading →

Posted in Complain, Open, Organization | 1 Comment

Bad Customer Experience – Who Do You Tell?

Posted on September 3, 2010 by David

We did our regular Sunday night routine. Went to church. Left church. Went to a particular restaurant to get the regular order for Sunday nights. We’ve done this same routine more times than not. We go through the drive thru … Continue reading →

Posted in Bad Experience, Bad Service, Complain, Negative | Comments Off on Bad Customer Experience – Who Do You Tell?