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Meta
Category Archives: Complain
How to complain effectively
A lesson on complaining? Do we really need this? This post wouldn’t be here if I didn’t think it was necessary. This is a tricky situation but can have huge rewards if done right. If you have unsatisfactory service, who … Continue reading
Posted in Acknowledge, Complain
2 Comments
10-80-10 – Can’t we all get along?
For those who are mathematically challenged, that adds up to 100. A quick internet check shows a few theories of the 10-80-10 rule. Today’s post deals with how your employees get along and affect your business. The first 10% are … Continue reading
Posted in Complain, Open, Organization
1 Comment
Bad Customer Experience – Who Do You Tell?
We did our regular Sunday night routine. Went to church. Left church. Went to a particular restaurant to get the regular order for Sunday nights. We’ve done this same routine more times than not. We go through the drive thru … Continue reading
Posted in Bad Experience, Bad Service, Complain, Negative
Comments Off on Bad Customer Experience – Who Do You Tell?
