Category Archives: Purpose

Sorry to disappoint you

Posted on January 18, 2011 by David

But . . . What if we could say we’re sorry before anything bad happened? That’s a good thing, right? If we greet our customers at the door with apologies, they’ll eventually get the hint and stop doing business with … Continue reading →

Posted in Customer Service, Purpose | 2 Comments

Have you laid a cornerstone?

Posted on January 15, 2011 by David

Just because you’re not a builder or an architect doesn’t mean you’re not involved in laying a cornerstone. The practice of laying a cornerstone was to provide a point of reference for which all other stones would be based. From … Continue reading →

Posted in Foundation, Leadership, Purpose | 4 Comments

It means a lot to them

Posted on January 12, 2011 by David

Unless you have been living under a rock or you’ve been out of the country, you probably saw that parts of the Southeastern US have been blanketed in a layer of snow and ice. With temperatures hovering around the freezing … Continue reading →

Posted in Customer Service, Purpose, Reward | 4 Comments

Smallest actions = Grand Consequences

Posted on January 11, 2011 by David

“Never should we think our smallest actions are not capable of grand consequences.” Friend and fellow blogger, Patty Hebert, left that little nugget on Saturday’s post. We were discussing the merits of many people making small contributions so that the … Continue reading →

Posted in Purpose | Tagged , | 7 Comments

What is your purpose?

Posted on January 10, 2011 by David

I mean this from a business standpoint. Why are you in business? I’m going to be asking a lot of questions but I’ll make it an open book quiz. 🙂 I’m sure you can probably quote your company’s mission statement. … Continue reading →

Posted in Purpose | Tagged , , | 3 Comments