Category Archives: Uncategorized

Each of us has a certain way that we arrange the cash in our register each day. Our preferences may be dictated by personalities, store consensus, whether we are left handed or right handed, or without any structured way. I … Continue reading →

A friend called me up the other day. He had been following the blog off and on. He asked me if I was just cutting and pasting the articles or if I was writing them myself. I guess I need … Continue reading →

A customer came in recently looking for a specific supplement in a specific form. He has been trying to find this item for almost a full year. Each time he came in, I asked him for information on the product … Continue reading →

Tonight we had a kickoff dinner and meeting for 2010. Everyone was there and I think we all enjoyed the time together. Food was good too. Yes, it was late on a Sunday night. There probably wasn’t a better time … Continue reading →

How much do we pay attention to the senses when it comes to customer interaction? What we smell, what we can feel, what we see, what we taste and what we hear. How can we use the senses to work … Continue reading →