“The statistics are very much against us. Think about it. If there is a one in a million chance something will go wrong, and 10 million guests ride our ride, then something will happen ten times. We can’t design to that one in a million. We have to design to that one in hundreds of millions.”
Bruce Johnson, Imagineer, as quoted in Walt Disney Imagineering: A Behind the Scenes Look at Making the Magic Real
So, do you work/design/create for the one or the one in a million?
How about giving your customer a one in a million experience?Tweet
Design it as if your daughter was its sole rider. Treat your customers the same. Hola from Madrid my friend!
Hola! Did you get my message about the bracelet?
Yes I did!
Welcome back David. Nice to see you. 🙂