Category Archives: Repeat

Remind me again

How many times do we have to be reminded about something? I was headed to a convention in Las Vegas and we were cruising at an altitude of 35,994 feet. It got a little bumpy so the captain turned on … Continue reading

Posted in Repeat, Safety | 6 Comments

See you again soon

As a customer was walking out, I said, “See you again soon.” She stopped at the door and told me “Yes you will. You guys are always so nice to me.” That made my day. But she made my day … Continue reading

Posted in Appreciate, Business, Important, Repeat, Service | 3 Comments


I got an email message from a LinkedIn group to which I belong advertising for a “Customer-Centric” Leader. defines customer-centric as: “An approach to doing business in which a company focuses on creating a positive consumer experience at the … Continue reading

Posted in Business, Competition, Customer Centric, LinkedIn, Repeat | 2 Comments