Category Archives: Customer Centric

I’m thinking

A question posed by a good wise friend. “Should we simply strive to satisfy the customer or should we strive to do what is in their best interest?” Discuss. Tweet

Posted in Customer Centric, Satisfaction | 3 Comments

Take it down a notch

Assuming the posture of your customer can be a big step in helping them feel comfortable to approach you. Taking on their tone of voice when they come in with a quiet question can make them feel at ease with … Continue reading

Posted in Attention, Customer Centric | Leave a comment

National Customer Service Week

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments

A month of innovation – Day 7

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Leave a comment

Offer better service

On the way to soccer practice the other night, I passed by a bank that had this sign out front. “We offer service to meet your goals, not ours.” IF that is a true statement, then they would be the … Continue reading

Posted in 31 Day Challenge, Customer Centric, Goals | 6 Comments