Category Archives: Customer Centric

Everyone is your customer

Posted on May 10, 2020 by David

Hopefully you are sitting down as you read this. We have a Disney trip scheduled for next month. I know, shocker. We are only 37 days away from the start of our trip and with the current crisis and no firm … Continue reading →

Posted in Customer Centric, Kindness | Comments Off

I’m thinking

Posted on July 19, 2012 by David

A question posed by a good wise friend. “Should we simply strive to satisfy the customer or should we strive to do what is in their best interest?” Discuss. Tweet

Posted in Customer Centric, Satisfaction | 3 Comments

Take it down a notch

Posted on May 27, 2012 by David

Assuming the posture of your customer can be a big step in helping them feel comfortable to approach you. Taking on their tone of voice when they come in with a quiet question can make them feel at ease with … Continue reading →

Posted in Attention, Customer Centric | Comments Off

National Customer Service Week

Posted on October 4, 2011 by David

Did you know about this? By presidential proclamation (and signature) and congressional resolution, the first full week in October has been designated “National Customer Service Week” since it was first enacted in 1992. I have to ask the obvious question. … Continue reading →

Posted in Appreciate, Customer Centric, Customer Service, Great Service, Guest | 4 Comments

A month of innovation – Day 7

Posted on May 7, 2011 by David

“Movies can and do have tremendous influence in shaping young lives in the realm of entertainment towards the ideals and objectives of normal adulthood.” Walt Disney Why does one company focus so much on the secondary guest? The “young” pictured … Continue reading →

Posted in Customer Centric, Customers for Life, Details, Disney, Guest, Guestology, Secondary Guest | Comments Off