Daily Archives: September 15, 2010

Who is responsible?

Posted on September 15, 2010 by David

You are a manager. Good! You are working the front line. Great! A customer comes in. Wonderful! They want to see you. Sweet! They don’t look happy. Uh-oh! They want to lodge a complaint about one of your employees. Rats! … Continue reading →

Posted in Complaint, Customer Service, Front Line, Manager, Resolution, Responsible | 3 Comments