-
Recent Posts
Blogroll
Recent Comments
- David on Restoring confidence
- Patty on Restoring confidence
- Jordan Peterson on Lost on a shelf
- David on I’ve been whining
- Patty Hebert on I’ve been whining
Archives
November 2024 S M T W T F S 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 Meta
Category Archives: Front Line
The first step
Your company may not be big enough. You may not have the luxury of time. You may not have hundreds of applicants to choose from. But should any of those excuses compromise your standards of selecting the right fit candidate? … Continue reading
Posted in Career, Cast Member, Development, Employees, Front Line, Reward, Right, Training
6 Comments
Inside and out
A little crusty on the outside, but smooth and creamy on the inside. While the Candele pictured above is just that, is this the kind of employee you are looking to hire? When you have a vacant position, what is … Continue reading
Posted in Front Line, Smile
2 Comments
Correction
“Correction does much, but encouragement does more.” Goethe As an experiment, I’ve changed my approach to communicating with my team at work. Why I have waited this long is a mystery. I guess part of it is the anticipation of … Continue reading
Posted in 31 Day Challenge, Answers, Bottom Line, Disney Institute, Front Line, Goals, Leadership, Learning, Manager, Retention, Talents, Teamwork, Training
5 Comments
Who is responsible?
You are a manager. Good! You are working the front line. Great! A customer comes in. Wonderful! They want to see you. Sweet! They don’t look happy. Uh-oh! They want to lodge a complaint about one of your employees. Rats! … Continue reading
Posted in Complaint, Customer Service, Front Line, Manager, Resolution, Responsible
3 Comments