As a customer was walking out, I said, “See you again soon.” She stopped at the door and told me “Yes you will. You guys are always so nice to me.”
That made my day.
But she made my day first by coming in. And I wanted her to know that.
Our guests/customers need to feel that they are the most special person at that moment in time. More important than sweeping the rug, or restocking the shelf, or working on that spreadsheet.
If it wasn’t for them, we wouldn’t be . . . . period.Tweet