But you’re not a customer, you’re an employee

This phrase was recently overheard at a retail store. It appeared that an employee was making a purchase and was joking with the employee ringing the transaction. As soon as this phrase was uttered, a new blog post flashed before my eyes.

Would you want to work in a company where employees are valued as much as customers? If you said anything other than yes, you need help.

Southwest Airlines founder Herbert Kelleher used this response whenever he was asked about the success of the airline. “You have to treat your employees like customers.”

Here is Southwest’s mission statement.

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Sounds like a good company to work for.

It’s been a while since I’ve been on a Southwest flight. As a matter of fact, it was 1992. It was a flight from Birmingham to New Orleans. I still remember it.

Random fact: Terry Bradshaw mussed my hair once. Once. (Thank you, Donna. I stole this idea from you!)

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2 Responses to But you’re not a customer, you’re an employee

  1. Donna Flanagin says:

    🙂 I love it. Getting to know you, getting to know all about you.

  2. David Balentine says:

    Thanks Donna. Imitation is the sincerest form of flattery!

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