I believe we all can agree that one of the keys to a successful business is having great customer service. Many articles have been written about WHY you should offer great service; increased ROI, more business, happier customers, better goodwill, etc.
Some tips on the how:
- Anticipate the needs of your guests and your employees
- In spite of the limits, have a work-around that takes care of your guest when the situation warrants special attention
- Give more to your employees and guests that keep them loyal
- Become a good listener