Category Archives: Excellent

Searching for eXcellence

Posted on December 24, 2013 by David

Even in difficult times, it is a gift to search for excellence. A friend posted the question to Facebook: Whatever happened to excellence? This person has an eXcellent version of how they see eXcellence. Let nothing stop you from being … Continue reading →

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The How instead of the Why

Posted on December 15, 2010 by David

I believe we all can agree that one of the keys to a successful business is having great customer service. Many articles have been written about WHY you should offer great service; increased ROI, more business, happier customers, better goodwill, … Continue reading →

Posted in Excellent, How, Needs, Why | Comments Off on The How instead of the Why

I don’t know

Posted on November 5, 2010 by David

Do you ever have to tell your customers “I don’t know” when they ask you something you don’t know? Hopefully you don’t lie to them. One of the lessons learned as part of my Disney Institute program on Quality Service … Continue reading →

Posted in Answers, Customers for Life, Disney Institute, Excellent, Good Service, Great Service, Question | Comments Off on I don’t know