Daily Archives: June 21, 2011

Excuse vs. Explanation

Posted on June 21, 2011 by David

Thank you Seth Godin for inspiring today’s post. When a customer asks for a product you’re out of, do you offer an excuse or an explanation? They are not the same. And it’s the difference between good service and bad … Continue reading →

Posted in Excuse, Explanation, Good Service, Service, Seth Godin | 7 Comments