Category Archives: Excuse

I’ve been whining

Posted on February 6, 2017 by David

Lately, I’ve been whining a lot. I’ve been making a lot of noise because of many things: personal health, family health, work issues, losing friends, traffic, weather, leaving pickles on my chicken sandwich . . . I wrote a post … Continue reading →

Posted in Control, Excuse, Grateful, Relationship | 2 Comments

Provide solutions, not problems

Posted on August 9, 2012 by David

Do you communicate the struggles you have in your job? Not talking about complaining. There is a difference. Instead of sharing your concerns with management, how about following them up with a conversation that includes solutions? This type of approach … Continue reading →

Posted in Adjustments, Excuse, Seth Godin | 2 Comments

Number one excuse

Posted on August 2, 2012 by David

Want to know what the #1 excuse for bad customer service is? I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason. Is it lack of training? Lack of caring? … Continue reading →

Posted in Bad Service, Excuse, Rajesh Durbal | 4 Comments

Excuse vs. Explanation

Posted on June 21, 2011 by David

Thank you Seth Godin for inspiring today’s post. When a customer asks for a product you’re out of, do you offer an excuse or an explanation? They are not the same. And it’s the difference between good service and bad … Continue reading →

Posted in Excuse, Explanation, Good Service, Service, Seth Godin | 7 Comments