Category Archives: Excuse

I’ve been whining

Lately, I’ve been whining a lot. I’ve been making a lot of noise because of many things: personal health, family health, work issues, losing friends, traffic, weather, leaving pickles on my chicken sandwich . . . I wrote a post … Continue reading

Posted in Control, Excuse, Grateful, Relationship | 2 Comments

Provide solutions, not problems

Do you communicate the struggles you have in your job? Not talking about complaining. There is a difference. Instead of sharing your concerns with management, how about following them up with a conversation that includes solutions? This type of approach … Continue reading

Posted in Adjustments, Excuse, Seth Godin | 2 Comments

Number one excuse

Want to know what the #1 excuse for bad customer service is? I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason. Is it lack of training? Lack of caring? … Continue reading

Posted in Bad Service, Excuse, Rajesh Durbal | 4 Comments

Excuse vs. Explanation

Thank you Seth Godin for inspiring today’s post. When a customer asks for a product you’re out of, do you offer an excuse or an explanation? They are not the same. And it’s the difference between good service and bad … Continue reading

Posted in Excuse, Explanation, Good Service, Service, Seth Godin | 7 Comments