Category Archives: Good Service

Put it out there for everyone to see

Posted on August 18, 2012 by David

And stand behind it. What kind of promises do you make to your customers? If you don’t put it on the wall, will they know by your actions? Have a great Saturday! PS. 1.18 mile run this morning in the … Continue reading →

Posted in Determined, Good Service, Mission, Purpose, Quality Service, Sweat | 3 Comments

The customer is always . . .

Posted on August 16, 2012 by David

. . . the customer. They are not always right. The company isn’t always right. There’s a balance. You have a hot-headed customer come into your operation. Sometimes they just need to be heard. Other times, they have a legitimate … Continue reading →

Posted in Disney Institute, Expectations, Good Service, People Management, Uncategorized | 5 Comments

We don’t have a rule for that

Posted on March 8, 2012 by David

Do you have rules and procedures in place to figure out how to interpret your rules and procedures? Madison, known as the “Father of the Constitution” understood what it meant to have a system of rules in place. No rules, … Continue reading →

Posted in Design, Excellence, Good Service, Rules | 2 Comments

We strive for 5!

Posted on October 22, 2011 by David

Had another scan today. While I was waiting, several magazines were laid out neatly on the table in the waiting room. Each magazine had this message on a bright pink label: “To make your visit comfortable, Wellstar has provided reading … Continue reading →

Posted in Attention, Cancer, Compassion, Encouragement, Good Service | 5 Comments

Excuse vs. Explanation

Posted on June 21, 2011 by David

Thank you Seth Godin for inspiring today’s post. When a customer asks for a product you’re out of, do you offer an excuse or an explanation? They are not the same. And it’s the difference between good service and bad … Continue reading →

Posted in Excuse, Explanation, Good Service, Service, Seth Godin | 7 Comments