Take it down a notch

Know your customers. Approach them right.

Assuming the posture of your customer can be a big step in helping them feel comfortable to approach you.

Taking on their tone of voice when they come in with a quiet question can make them feel at ease with your equally quiet response.

Become belligerent┬álike the angry customer in front of you and you’re asking for trouble.

Just take it down a notch.

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