Category Archives: Attention
As a leader, it’s up to you to set the tone of your organization. And not to overuse musical terms, but is it upbeat or a downbeat? Does it need a tune up?
Assuming the posture of your customer can be a big step in helping them feel comfortable to approach you. Taking on their tone of voice when they come in with a quiet question can make them feel at ease with … Continue reading
Had another scan today. While I was waiting, several magazines were laid out neatly on the table in the waiting room. Each magazine had this message on a bright pink label: “To make your visit comfortable, Wellstar has provided reading … Continue reading