He didn’t have a leg to stand on. He is an Ironman.
Want to know what the #1 excuse for bad customer service is?
I’ll share that tidbit with you tomorrow. But first, I’d like to hear what you think is the top reason.
Is it lack of training? Lack of caring? Lack of initiative?
What say ye?
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I’d say a toss up between lack of training and lack of caring.
I’d say those are factors that make up most of the excuses people try to offer . . . weakly I might add.
David, imho, it’s believing that the task they were hired to do, trained to do, and are informally and formally evaluated on – they think that’s their #1 job. The “job” is secondary.
Maybe because that’s what they’ve been taught? There are times when it’s perfectly acceptable to remain inside your box. Safety, Courtesy, Show, Efficiency. Safety is definitely in the box and job #1.