Monthly Archives: July 2012

Just a face in the crowd

Do your customers come with name badges? How do you recognize them? Better yet, do you call them by name? Or are they just another face in the crowd? Recognizing your customer’s name is just as important as them recognizing … Continue reading

Posted in Brand, Brand Loyalty, Customers for Life, Recognition | 1 Comment

What does excellence look like?

Do you have a clear picture of what excellence looks like? You practice it every day right? Yeah . . . I fall short too. Sometimes I fail miserably. But the thing with excellence is you keep trying. Shoot for … Continue reading

Posted in Disney's Approach to Leadership Excellence, Excellence | 5 Comments

Did you move?

No. I didn’t move. Thank you for asking. Someone commented that they kept checking in but they didn’t find anyone answering the door when they knocked. I missed some time blogging on a regular basis. To my loyal followers, I … Continue reading

Posted in Following, Loyalty | 5 Comments

Don’t be the one to defeat yourself

On the heels of yesterday’s post, today’s quote reminds us of a time when it may have been easy to quit. “Never, never, never give up.” Winston Churchill Other’s can’t quit for you. Only you can quit for yourself. Tweet

Posted in Character, Extra Mile, Hard Work, Integrity, Jeff Noel, Passion, Persistence | 2 Comments

It’s just a word

The power of a word. Thanks to my drum corps and Facebook friend Paul for sharing today’s thought. “Why do you permit a mere word to stand in your way? Forget the word ‘difficult’ and take your next step.” ┬áVernon … Continue reading

Posted in Difficulty, Hard Work, Training | 8 Comments