How deep is the ocean

Posted on January 12, 2013 by David
What time is the 3 o'clock parade?

What time is the 3 o’clock parade?

Do you get strange questions from your customers? From your employees?

Be prepared with the answer regardless of the question. Sometimes you have to read between the lines to know what’s really being asked.

This entry was posted in Adjustments, Cast Member, Curiosity, Question. Bookmark the permalink.

One Response to How deep is the ocean

  1. Patty Hebert says:
    January 23, 2013 at 2:25 pm

    My clients, a wonderful elderly couple. ask me the same few questions all morning long. And each time I answer I remember some Disney customer service advice, “The first customer deserves the same bright smile and wave as the last.” in this case, i answer questions with the same bright smile and cheerful tone.

    Another obvious benefit is I know all the answers to all the questions I will be asked. Really how tough is that.

    Have a great day!

Comments are closed.