Category Archives: Cast Member

Just the basics please

Posted on October 14, 2016 by David

If you are in the widget business, are you making them or just selling them? Are you the shipper? Do you handle returns? Are you the company that makes the boxes the widgets are shipped in? Whatever your role may … Continue reading →

Posted in Cast Member, Culture | Comments Off on Just the basics please

How deep is the ocean

Posted on January 12, 2013 by David

Do you get strange questions from your customers? From your employees? Be prepared with the answer regardless of the question. Sometimes you have to read between the lines to know what’s really being asked. Tweet

Posted in Adjustments, Cast Member, Curiosity, Question | 1 Comment

And if I ever lost you

Posted on January 11, 2013 by David

Do you track your customers spending habits? How can you get them back when they are gone? Are you in tune with them so well that you know when they haven’t shopped with you in a while? In most cases, … Continue reading →

Posted in Cast Member, Choices, People Management | Comments Off on And if I ever lost you

Hire them and keep them

Posted on December 20, 2012 by David

It’s no secret. One of the biggest successes of a business is its people. It can also be one of the biggest blunders. How can you tell which one it will be when you hire a new employee? Unless you’ve got … Continue reading →

Posted in Appreciate, Career, Cast Member, Disney Institute, Employees, People Management, Recognition | Comments Off on Hire them and keep them

Is inspiration dead?

Posted on December 8, 2012 by David

Well, I thought it was. And then I saw her. She hollered my name across the room. That made me smile. She came out from behind the counter with her arms spread wide, her smile wider. And that almost made … Continue reading →

Posted in Best Of, Cast Member, Exceed Expectations, Infectious, Inspiration, Smile, Walt Disney World | 6 Comments