Monthly Archives: December 2012

Who’s going to turn on the light?

The sun is coming up and will shine its light into the darkness. Rats fleeing a sinking ship. Cockroaches hiding as the light is flipped on. The same thing happens to evil when you expose it to light. It scatters, … Continue reading

Posted in First Step, Leadership | Leave a comment

The IAATC 500

Not a race. Just another milestone. This is post #500 at It’s All About The Customer. I choose to celebrate this day by saying thank you to all who have read, commented on and shared my little corner of the … Continue reading

Posted in Destiny, Inspiration, It's All About the Customer | 11 Comments

One in a hundred

10,000 emails. 100 open slots. That’s a 1-in-a-hundred chance. I’m pretty good at math. Not stating arrogance, just affirming my nerdy side. So I get an invitation to be a part of an exclusive opportunity. No, it’s not a multi-level … Continue reading

Posted in Choices, Mark Sanborn, Meaningful, Opportunity | 4 Comments

I just want to be the janitor

If you’re reading this, the Mayans were wrong. 🙂 Now that we’ve got that out of the way, it’s time to focus on your goals and dreams. If you could have your dream job, what would it be? In the … Continue reading

Posted in Disney Institute, Dread, Love Your Job | 3 Comments

Hire them and keep them

It’s no secret. One of the biggest successes of a business is its people. It can also be one of the biggest blunders. How can you tell which one it will be when you hire a new employee? Unless you’ve got … Continue reading

Posted in Appreciate, Career, Cast Member, Disney Institute, Employees, People Management, Recognition | Leave a comment