Category Archives: Customer Service

Genuinely nice

Posted on January 21, 2011 by David

You never know who you’ll run into while working. Most “celebrities” blend in with the crowd. Some like the attention and some just want to lead a normal life away from the hustle and bustle that accompanies stardom. What if … Continue reading →

Posted in Customer Service | 2 Comments

Sorry to disappoint you

Posted on January 18, 2011 by David

But . . . What if we could say we’re sorry before anything bad happened? That’s a good thing, right? If we greet our customers at the door with apologies, they’ll eventually get the hint and stop doing business with … Continue reading →

Posted in Customer Service, Purpose | 2 Comments

It means a lot to them

Posted on January 12, 2011 by David

Unless you have been living under a rock or you’ve been out of the country, you probably saw that parts of the Southeastern US have been blanketed in a layer of snow and ice. With temperatures hovering around the freezing … Continue reading →

Posted in Customer Service, Purpose, Reward | 4 Comments

361 More Chances to be Amazing

Posted on January 4, 2011 by David

We’re already 4 days into 2011. My friend and fellow blogger Donna Flanagin commented on a post recently that this year was going to be amazing. I replied that there were 363 more chances to be amazing in 2011. Assuming … Continue reading →

Posted in Customer Service | Tagged , , | 5 Comments

2010 Customer Service Champions

Posted on January 3, 2011 by David

If you’ve browsed through the magazines in the checkout line within the last week or so, you’ve probably come across a lot of headlines that start “Best of” for 2010. In no particular order, here is my list of customer … Continue reading →

Posted in Best Of, Customer Service | 2 Comments