Category Archives: Expert

What time is the 3 o’clock parade?

Posted on January 31, 2011 by David

A favorite question often asked of Disney Cast Members. Sometimes you have to read between the lines to know what your guest is really seeking. That comes from knowing your guests, knowing your products and knowing how to answer answer … Continue reading →

Posted in Expert, Extra Mile, Knowledge, Passion, Sharing | 3 Comments

How do you become an expert?

Posted on November 4, 2010 by David

I once was given a definition of the word Expert. Ex = has been Spurt = a gush of water Expert = a has been gush of water Are you an expert in your field? If you take the definition … Continue reading →

Posted in Customers, Expert, Has Been | 6 Comments