Category Archives: Extra Mile

Are we spoiled?

Some of us know what excellence looks like. We’ve had a taste. A small bite of the golden apple. What if we’ve had a less than stellar experience and are disappointed, who is to blame? Is it our expectations that … Continue reading

Posted in Customer Service, Dedication, Difference, Exceed Expectations, Extra Mile, Great Service | Comments Off on Are we spoiled?

Before you leave

Target House. . . an apartment style building built by Target for families of children whose treatment at St. Jude Children’s Research Hospital is scheduled to last longer than 3 months. Each apartment is fully furnished. Other amenities include: Free … Continue reading

Posted in Bottom Line, Customer for Life, Dedication, Extra Mile, Home, Listen, Needs | Comments Off on Before you leave

Keep it clean

Notice how clean it is? To the casual observer it might not stand out. But if leaves were littering the pathway or a trash can was overflowing, we’d notice it in a heartbeat. How “clean” is your operation? Your customers … Continue reading

Posted in Attention to Detail, Extra Mile | 4 Comments

Using your words for good or evil?

Are you lifting your team up or tearing others down just to make yours look good? October was National Anti-Bullying Awareness Month. Did you know about it? Bullying doesn’t just happen on the playground at school. It can happen in … Continue reading

Posted in Edify, Encouragement, Extra Mile | 1 Comment

Mission: Possible

Mission: Impossible was a popular TV show that ran from 1966-1973. It featured an elite covert operations team assigned seemingly impossible tasks that were carried out with the utmost in secrecy. Any agents who were discovered must deny their involvement … Continue reading

Posted in Bottom Line, Extra Mile, Hard Work | 9 Comments