“Let me check with my manager first.”
“I’m not sure we can do that. Let me call and find out.”
Words you never want to hear as a customer. You go into a retail store and you have a problem. The person behind the counter gives you a line like those above. You just know it’s going to be a hassle.
But the process, no matter how hard, should not be remotely recognizable by your customer.
The selection and training of the right employee begins the moment a potential candidate walks through your front door.
Cast the right person in the right job. Train them right and they won’t need to get approval.
Your customers will be amazed.
PS. Thanks to my new iPhone app, I can make my own “tilt-shift” photos. Thanks Mike.