Category Archives: All You Do Is for Them
Inviting atmosphere. Quality service. Great people. These are phrases you hear when consumers are asked about why they shop at a particular store that might not be the closest or most convenient location for them. How far would you go … Continue reading
Just around the corner. Like 4 days away. A big reveal. A reminder of where I am and where I want to be. A goal that almost seems impossible will be attained. Or else. I was running the other day … Continue reading
Occasionally, I depart from the norm of talking about customer service when something profound strikes me. Today is one of those days. Once a month, we sing at a local nursing home/rehabilitation center. One of the residents is Carmen. Carmen … Continue reading
Was it filled with hugs and smiles? If it’s not too weird, offer one or both to your customers today. Literally or figuratively. Your pick. It could make their day.