We don’t have a rule for that

James Madison (1751-1836)

Do you have rules and procedures in place to figure out how to interpret your rules and procedures?

Madison, known as the “Father of the Constitution” understood what it meant to have a system of rules in place. No rules, no structure? Chaos.

Simplify your rules and procedures so they become a compliment to excellent service, not a burden.

“It will be of little avail to the people that the laws are made by men of their own choice if the laws be so voluminous that they cannot be read, or so incoherent that they cannot be understood.”
James Madison, 4th President of the United States (1809-1817)

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