Daily Archives: March 22, 2012

You know what I’m sayin?

There have been times when we have opened our mouth to speak and, without thinking, uttered a word or two that needed to be reeled back in. Even though that bell can’t be unrung, hopefully we’ve been trained to perform … Continue reading

Posted in Attention to Detail, Choices, Common Sense, Communicate, Consistency, Disney Institute, Quality Service | 4 Comments