Category Archives: Reward

It means a lot to them

Posted on January 12, 2011 by David

Unless you have been living under a rock or you’ve been out of the country, you probably saw that parts of the Southeastern US have been blanketed in a layer of snow and ice. With temperatures hovering around the freezing … Continue reading →

Posted in Customer Service, Purpose, Reward | 4 Comments

Reward Great Service

Posted on January 2, 2011 by David

When you come across great service, how do you recognize it? True, it may be a rare occurrence. But what is more rare is acknowledging those that exceed your expectations. Below is a transcript of a letter written to the … Continue reading →

Posted in Customer Service, Reward | 2 Comments

Customer Service Tips – Be Helpful

Posted on October 4, 2010 by David

This is nothing new. People come in and use you for information then spend their dollars elsewhere. That’s okay. If they keep coming to you asking questions, you keep on providing answers. They trust you. If they start telling their friends and family … Continue reading →

Posted in Business Growth, Excellence, Relationship, Reputation, Reward, Service | 8 Comments

How do you want to be recognized?

Posted on January 15, 2010 by David

As part of their continuous improvement process, Disney’s Textile Services (a.k.a. Laundry) recently polled their employees as to how they wished to be recognized. The top three things were 3) Movie tickets; 2) Feed me; 1) Recognition. 3) Movie tickets … Continue reading →

Posted in Celebrate, Disney, Recognition, Reward, Textile Services | 1 Comment