Category Archives: Relationship

I’ve been whining

Lately, I’ve been whining a lot. I’ve been making a lot of noise because of many things: personal health, family health, work issues, losing friends, traffic, weather, leaving pickles on my chicken sandwich . . . I wrote a post … Continue reading

Posted in Control, Excuse, Grateful, Relationship | 2 Comments

Hi, I’m Dan

As a volunteer at the 2013 Chick-fil-a  Leadercast, I was assigned the job of host for a group of hospitality suites. On the morning of the Leadercast, I was working with Evan (pictured on the right) when he spotted a … Continue reading

Posted in COO, Leadership, Relationship | 2 Comments

What is your story?


Posted in Future, Goals, Job, Past, Relationship, Story | Comments Off on What is your story?

Let’s get personal

Questions: 1. How well do you know your customers/guests? 2. How well do they know you? Do you share personal stories with them? Do they feel compelled to share their life events with you? 3. Do you ask? Answers: 1.) … Continue reading

Posted in Care, Meaningful, Relationship | Comments Off on Let’s get personal

One chance meeting

Some guy named jeff. Two years ago today, I met the other face in the picture above. At the time, I had no idea how it would affect my life going forward. He was quietly funny (still is). He made … Continue reading

Posted in Anniversary, Encouragement, Excellence, Grateful, Guestology, Hard Work, Imperfect, Infectious, Inspiration, It's All About the Customer, Jeff Noel, Leadership, Love Your Job, Mentor, Motivation, Passion, Relationship, Serve, Thank you, Walt Disney World | 7 Comments