Daily Archives: November 17, 2010

Opportunity Cost – How much does bad service cost?

Posted on November 17, 2010 by David

Every decision you make has a cost associated with it. When you choose to do one thing, you can’t do something else in its place. Otherwise you would have chosen the other thing. The same can be said for good … Continue reading →

Posted in Bad Service, Excellence, Opportunity Cost | 6 Comments