Monthly Archives: December 2010

Are you in business for one or a million?

Would you rather have one customer or a million? No brainer, right? What if you had a million customers spending a dollar each? What about one customer spending a million dollars? What’s the difference? There really isn’t any. I recently … Continue reading

Posted in Best Customer, Million Bucks | Comments Off on Are you in business for one or a million?

Customer service lessons from the Wizard of Oz

David. Come on. Really? The Wizard of Oz? How can a make believe world about a place located on the other side of a rainbow relate to customer service? It’s pretty easy. If you’re a bank teller, an auto assembly … Continue reading

Posted in Brain, Common Sense, Courage, Heart, Learn | 4 Comments

At the end of the day . . .

If you are not using Google Alerts (thank you Jeff), I would encourage you to do so. One of the alerts I get is on the phrase “it’s all about the customer” whether it is my blog or a story … Continue reading

Posted in Beginning, Google Alerts | 4 Comments

Change, Change, Change

Changes are coming and are right around the corner. “It’s All About The Customer” may be down for a few days. Let me echo what my kids said at my first 5K a couple of months ago . . . … Continue reading

Posted in Change,, Love Your Job | 5 Comments

Instant Feedback: Converting Visitors to Customers

It’s a simple question. Last year, while surfing the website of a well known travel company, I closed my web browser and immediately another window popped open in order to find out why I did not make a purchase before … Continue reading

Posted in Customer, Fortune 100, Question, Visitor | 2 Comments